Browse frequently asked questions for the Theatre Royal Plymouth:
How do I get to the Theatre?
Please click here for directions and a Google Map location of the Theatre building in the city centre.
Where can I park?
Information on parking near the Theatre can be found on the parking pages. If parking in the Theatre Royal Car Park you can pay for your parking using our ticketing machine on the ground floor of the Theatre. This machine accepts both credit cards and cash payments.
What time should I arrive if the performance starts at 7.30pm?
We advise that you arrive at the Theatre 20 minutes before the performance starts, allowing enough time for you to collect your tickets – if necessary – and navigate your way to your seats. Whilst we will do our best to accommodate latecomers, some performances will not permit entry until after the interval.
Where do I go when I get to the Theatre?
If you have tickets to collect, you will need to go to the Box Office (remember to bring any identification that may be required of you if you have purchased concessionary tickets). The Box Office is situated at the eastern side of the theatre (on the left as you enter from the front of the building). Please ensure you bring your confirmation email if you have booked online so that we can locate your tickets.
A door number will be printed on your tickets, a number from one to twelve, depending on which auditorium the production is in, and the location of your seats.
How can I get cheaper tickets?
There are a variety of concessions available – please see the Concessions and Discounts page for further information.
Why can’t I see my membership discount when booking online?
Friends, People’s Company and Young Company members will need to be logged in to the website in order for their concession to apply. If you have a membership but have not yet created an online account with us please contact the Box Office on 01752 267222 and we will ensure your membership is associated with your website login for all future bookings.
I have a problem booking online. What should I do?
If you are experiencing problems booking online please call our Box Office team on 01752 267222. If you have made your booking but have some feedback on our website, please complete our website survey.
Where can I get something to eat?
The Restaurant offers a range of dishes to suit all tastes using fresh, locally sourced produce (where possible). The Restaurant is open from two hours 30 mins before matinee performances and two hours before evening performances.
The Restaurant has a daily menu which is prepared with local, seasonal and freshly prepared ingredients.
Make a reservation online or contact the Box Office on 01752 267222.
Is there a bar?
The bars are situated on the ground and second floors. Both offer a wide selection of bottled alcoholic and non-alcoholic beverages, draught lager and a range of hot drinks. All alcoholic, soft and hot drinks can be consumed in the Theatre Royal Plymouth auditoria – please inform your server who will provide you with a plastic glass or paper cup for this purpose. Please note, glass and china are not permitted in the auditoria as this contravenes licensing regulations.
The bars will be open from one and a half hours before curtain up until 10.30pm.
Can I pre-order interval drinks?
Yes – order forms can be found at the bar before the performance. Note down your order and take it to a member of staff behind the bar. Interval drinks are pre-paid and will be prepared for you in time for the interval. If you have dinner in The Restaurant before the show, you can return to it during the interval to enjoy your drinks, a pre-ordered dessert or a coffee.
What time does the performance finish?
Where available, running times are posted on the specific show page on our website. Should this information not be available, please contact the Box Office on 01752 267222 and press option 3 for running times
Are there pillars in the auditorium?
No. Some older theatres do have pillars that can restrict your view but the Theatre Royal Plymouth is a modern design with clear views from every seat. Exceptions to this rule will be made clear at the time of booking.
What does Restricted View mean?
We do sell seats in the Upper Circle which are restricted in their view of the stage; because of this we do sell these seats at a discounted price. Depending on the set of each show you may lose up to half of the stage due to the angle of the seats and whether there are any lighting rigs. We are unable to determine the exact amount of staging that will be missed as sets cannot be viewed until the first night of each show.
Is there a lift?
There is a lift in the foyer, opposite the Box Office, that serves all three floors. If you have difficulty walking please make this known to the Box Office staff when you make your booking as it will enable us to better accommodate your requirements.
Will my child be too small to see?
Booster seats are available free of charge and available of a first come first serve basis. You can pick one up at the bottom of the stairs, in between the ground floor bar and the Box Office.
Is my child or baby old enough to come to the theatre?
Whilst the Theatre Royal Plymouth encourages access for all, we would recommend parents/guardians do not bring infants under two years into the auditoria. Lighting and sound effects, or the length of a production, may cause distress. Click here for more information on our Babes in Arms policy. Some productions may have age guidelines – please refer to the relevant show page on our website.
Can I book groups of 10+ online and claim the group discount?
No. All group bookings should be made via the Box Office in order to get the best discounts possible. Not all concessions are available on line and should tickets be booked in this way, without the appropriate discount, they cannot be rectified retrospectively. Our dedicated Groups line is open from Mondays to Fridays 10am-5pm or alternatively, email them at email@example.com
Can get a refund or change my ticket for another day?
Once purchased tickets can not be refunded. Tickets may be exchanged, subject to availability, for an alternative performance of the same show. We charge an administration fee of £1.50 per ticket for this service. Please contact the Box Office on 01752 267222. Please do not buy alternative seats online as your original tickets will not be refunded as this will be deemed as another purchase.
Can I get my tickets posted?
For an additional £1.00, tickets can be mailed to customers. Tickets are posted 2nd class through Royal Mail and can take up to 7 working days to arrive.
What happens if my tickets do not arrive or I mislay them?
All tickets are posted out 2nd Class via Royal Mail. Should you mislay them or they fail to arrive in the post we can always reprint these tickets but only on the day of the performance you’re attending; this is for security reasons.
If you booked your tickets online then please bring your email confirmation with you as your proof of purchase.
What should I wear to the Theatre?
Anything you like – within reason, of course! Traditionally, attendees would dress up for an evening at the theatre but these days it has become a lot more relaxed. The only exception to this is perhaps the opera where some attendees will still dress up in tuxedos and evening dresses – but this is by no means compulsory. At a performance of The Rocky Horror Show you are likely to see many patrons dressed as characters in the show – wearing little more than underwear! Again, this is not compulsory!
What are the opening times of the Theatre Royal Plymouth?
Please click here for the Theatre Royal Plymouth opening times.
Are there any hotels near the Theatre?
There are many hotels and guesthouses with a few minutes walk of the Theatre. To find something that meets your requirements visit trivago or Trip Advisor. If you own accommodation and wish to be included on our accommodation list for visiting companies, please email us to request an application form.
I have been bought tickets as a gift but I cannot attend the date. Can I get a refund?
Tickets are all non-refundable, we can exchange the tickets to a different night of the same show for a small admin fee of £1.50 per ticket or if the show is sold out we can opt to resell the tickets for you on your behalf for the same admin fee.
We highly recommend that if wanting to purchase a gift for a Family member or Friend that you purchase one of our Theatre Royal Gift Cards so that the recipient can choose a night of the Theatre they can definitely attend. Our Gift cards are valid for 2 years and can be redeemed on any production that visits us and can also be used in our restaurant.
If you did not find the information you required, please contact the Box Office on 01752 267222 or email firstname.lastname@example.org.Tweet