Terms & Conditions

Tickets issued by Theatre Royal Plymouth Ltd are sold subject to the following terms and conditions of sale:

Your Tickets

Theatre Royal Plymouth Ltd reserves the right to limit the number of tickets on sale to individuals.

Tickets are non transferable and may not be sold on for commercial gain.

Theatre Royal Plymouth Ltd accepts no liability for lost, stolen or damaged tickets.

Tickets can be posted out 2nd Class for a small charge through Royal Mail and can take up to 7 days to arrive. Once they leave the theatre we are not liable if they go missing and the postage charge will not be refunded. If for any reason your tickets do not arrive in the post, for security reasons we can only reprint a new set for you on the day of the performance you are attending; please bring along your order number as proof of purchase.

Once purchased, tickets may not be refunded. Tickets may be accepted for resale, in advance for sold out shows only, however we cannot guarantee that all tickets will be resold. A fee will be charged for this service.

Only one concession applies per ticket. Proof of eligibility may be requested at time of purchase and/or on the day of the performance. Please inform our Box Office if you are entitled to a concession at the time of booking, as concessionary rates can not be applied retrospectively.

Theatre Royal Plymouth Ltd takes no responsibility for tickets or services purchased via an agency or third party, including individuals purchasing on behalf of a group.

Only tickets purchased from our Box Office or our approved agents are valid for admission to a performance or event.

Theatre Royal Plymouth Ltd reserves the right to promote special ticket offers in addition to those published in our season brochures or on our website. These can not be applied retrospectively, may be subject to limited availability and can be withdrawn at any time.

Some performances or events may have age restrictions, please check for any restrictions prior to purchasing your tickets.

Up to £2.50 of the ticket price is a contribution to The Theatre Royal Plymouth’s charity future fund.

All group bookings should be made via the Box Office in order to get the best discounts possible. Not all concessions are available online and should tickets be booked in this way, without the appropriate discount, they cannot be rectified retrospectively. Our dedicated Groups line is open from Mondays to Fridays 10am-5pm or alternatively, email them at group.sales@theatreroyal.com

Your Visit

Theatre Royal Plymouth Ltd reserves the right to refuse the ticket holder admission to the premises, change programme details without notice and provide alternative seats to those specified on the tickets.

Whilst we try our best to admit latecomers during a suitable break in the performance, late admission cannot always be guaranteed.

Security searches may be carried out at certain performances and events.

Children under 14 years old must be accompanied by a responsible adult. In the interest of all our patrons, please note that children and school groups are the responsibility of their parent, guardians, teachers or carers, who should ensure appropriate behaviour in all areas of the building.

By entering our venues you give your consent to being photographed or filmed as a member of the audience. This may be used for future promotional activity.

Neither the producer nor Theatre Royal Plymouth Ltd accept responsibility for personal property brought on to the premises.

The use of cameras, recording equipment and mobile telephones is strictly prohibited in the auditoria.

CCTV is in operation throughout the Theatre Royal Plymouth for the purpose of crime prevention and detection.

At the Theatre Royal Plymouth

Duplicate tickets may be issued for lost tickets on the day of the performance. For a small fee the Theatre Royal Plymouth will exchange tickets for one performance to another performance of the same production, subject to availability.

While the Theatre Royal Plymouth encourages access for all, we would recommend that parents or guardians do not bring infants less than two years of age into the auditoria. Should you wish to attend performances with an infant aged below two years, they will need to be accommodated on the parent or guardian’s lap as no seat will be allocated. There will be no charge for this. Should the infant become restless and cause a disturbance, the parent/guardian will be requested to leave the auditorium with the child. We reserve the right to not re-admit.

All alcoholic, soft and hot drinks can be consumed in the Theatre Royal Plymouth auditoria – please inform your server who will provide you with a plastic glass or paper cup for this purpose. Please note, glass and china are not permitted in the auditoria as this contravenes licensing regulations.

If you have any specific questions or concerns regarding our terms and conditions at Theatre Royal Plymouth, please contact our Box Office on 01752 267222 where one of our Agents will be happy to help.

To help us improve our service, please direct any comments or complaints to the Duty Manager prior to, or during the performance or event.

For up to date information about the content of all shows we advise customers to check our website which is regularly updated with helpful information. Our Box Office are also available and happy to advise about content or seating.