3rd Party Information

Theatre Royal Plymouth and its sister company Talklight Ltd work directly with a small number of companies who process data to facilitate direct communications, and to analyse anonymised data on our behalf.

Strict agreements are in place with each company to ensure the safe use and safe storage of the data we supply, with our processes are reviewed regularly to ensure that our systems are as effective as possible.

These organisations will not contact you directly on behalf of Theatre Royal Plymouth as part of any agreement with us and your data is supplied to them as instructed by us and is only retained as long as required for the provision of the services you have requested.

Talklight Ltd

Talkight is a company wholly owned, managed and operated by Theatre Royal Plymouth

Purpose: Providing catering, merchandise and conference services at Theatre Royal Plymouth and TR2
Information Shared: Name, address and booking details for the restaurant and interval drinks etc.
Location: Plymouth, UK

Made Media

Made Media build and support our website and from time to time need access to booking records for diagnostic purposes

Purpose: Website design and development
Information Shared: Name, address and booking information, cookie and visits to our website
Location: Birmingham, UK

Wordfly, (POP Inc.)

Wordfly is a software programme created by POP Inc that is used by Theatre Royal Plymouth to design and deliver email communications to customers. Their safety and security measures match the requirements of UK law and being based in the USA are members of the US/EU Privacy Shield program

Purpose: Email communications
Information Shared: Name, Address, booking information and email
Location: Washington, USA

Audience Agency

The Audience Agency provide summary, anonymous profile reports about our audiences. As recipients of funding from Arts Council England we are required to provide this information to Audience Agency.

Purpose: Analysis and audience development
Information Shared: Account and booking information
Location: London, UK

Experian

Experian help maintain accurate information on our database by removing records of those who have deceased or moved address.

Purpose: Data cleaning
Information Shared: Name and address information
Location: Nottingham, UK

Pepper Communications

Pepper manages TRP’s bulk mailings of letters and brochures.

Purpose: Postal communications
Information Shared: Name and address information
Location: Plymouth, UK

Itec Ltd

Itec provide TRPs IT support for us and help keep your information safe and secure.

Purpose: IT Support
Information Shared: Name, Address and Booking information
Location: Bristol, UK