Cookies and Privacy Policy

Theatre Royal (Plymouth) Ltd Privacy Policy

www.theatreroyal.com and www.plymouthpavilions.com are operated by Theatre Royal (Plymouth) Ltd (‘we’/‘us’/‘our’), company number 1560651.

1. INTRODUCTION

1.1 Protecting your privacy as a user of www.theatreroyal.com or www.plymouthpavilions.com is important to us and we strive to keep all information relating to you confidential in accordance with this policy. As part of the normal operation of our services you may voluntarily provide us with information about yourself (‘Personal Data’). The purpose of this Privacy Policy is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.

1.2 We will be happy to answer any enquiries from you regarding this Privacy Policy, the Personal Data we hold about you or the use we make of it. If you have any queries or comments please contact us via our Need Help? function. If you wish to correct, update, amend or remove any information we hold about you, you may do so by logging in and editing your account as necessary.

2. WHAT DATA DO WE COLLECT AND HOW?

2.1 Site Visitors If you are merely visiting the public areas of www.theatreroyal.com or www.plymouthpavilions.com, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop www.theatreroyal.com or www.plymouthpavilions.com and is not linked to any individual.

2.2 Email Subscribers & Purchasers If you register with www.theatreroyal.com or www.plymouthpavilions.com we will collect and hold Personal Data about you when you register. The Personal Data collected by us will include your full name, password, e-mail address, postal address including postcode and your mobile telephone number. From time to time you may also be requested to provide other Personal Data which we will need to provide you with a specific service or request. This may include your credit card details, other information about yourself, your preferences or your experiences.

3. HOW DO WE USE YOUR PERSONAL DATA?

3.1 Services We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions.

3.2 Marketing From time to time, we may use your Personal Data to let you know about special offers, other services and products that we or our associated companies provide and also news about our business that we believe may be of interest to you. This information may be sent to you on behalf of any venue operated by Theatre Royal (Plymouth) Ltd, irrespective of the website that you used to register. This will be in accordance with your preferences to receive eNews. You may amend your preferences at any time in accordance with section 1.2 above.

3.3 Legal Requirements We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other www.theatreroyal.com or www.plymouthpavilions.com users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of www.theatreroyal.com or www.plymouthpavilions.com, or if use is deemed by us to be inconsistent with the Conditions.

3.4 Public Forums www.theatreroyal.com or www.plymouthpavilions.com may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of www.theatreroyal.com or www.plymouthpavilions.com become public information and you should exercise caution when deciding to disclose any information on them.

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

4.1 When you input any Personal Data into www.theatreroyal.com or www.plymouthpavilions.com, or request services from us, we use appropriate physical, electronic and managerial security measures to try and prevent Personal Data being accessed by unauthorised persons. This means that sometimes we may ask for proof of identity before we disclose Personal Data to you.

5. COOKIES

5.1 www.theatreroyal.com or www.plymouthpavilions.com makes use of cookies which are files placed on your computer that enable us to track certain information relating to your use of www.theatreroyal.com or www.plymouthpavilions.com. By being on this website you consent to Google Analytics tracking cookies being used. You can configure your web browser to prevent the use of cookies, although some functions or services may not be available. If you’d like to understand more about cookies, how we use them and how you may choose to manage them, please click here.


6. SALE OR MERGER

6.1 If www.theatreroyal.com or www.plymouthpavilions.com is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by Theatre Royal (Plymouth) Limited, you should expect that some or all of the Personal Data collected from www.theatreroyal.com or www.plymouthpavilions.com may be transferred to the buyer/surviving company. If so, we will seek to obligate the other company to use any Personal Data transferred by www.theatreroyal.com or www.plymouthpavilions.com in a manner consistent with this policy, but we cannot guarantee that we will be able to impose that requirement or that the acquiring company will comply.

7. THIRD PARTIES

7.1 From time to time we may enter into a special relationship with another company that is not owned by us, to provide additional features on www.theatreroyal.com or www.plymouthpavilions.com. As a result of these special relationships, www.theatreroyal.com or www.plymouthpavilions.com may sometimes feature co-branded micro sites or web pages.

7.2 You should look for a specific privacy policy on any such co-branded page. Any Personal Data that you provide when signing up on one of these co-branded pages may be shared with our third party partner in accordance with the privacy statement on that page.

8. CONSENT

8.1 By accepting the Conditions or by using the services on www.theatreroyal.com or www.plymouthpavilions.com, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of www.theatreroyal.com or www.plymouthpavilions.com service in accordance with the Conditions.

8.2 You agree that your Personal Data may be transferred to countries outside Europe for the purposes described above, to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom.

8.3 If you do not wish your Personal Data to be used in the manner set out in this Privacy Policy or the Conditions, please do not use www.theatreroyal.com or www.plymouthpavilions.com.

9. CHANGES TO OUR POLICY

9.1 This Privacy Policy is subject to change at any time. We encourage you to review the Privacy Policy regularly for any changes. We will use Personal Data in accordance with the Privacy Policy under which that Personal Data was collected.

9.2 This Privacy Policy is part of the www.theatreroyal.com or www.plymouthpavilions.com Terms and Conditions (the “Conditions”) and all defined terms shall have the same meaning as those in the Conditions.

We welcome your questions and feedback regarding privacy issues and the design of www.theatreroyal.com or www.plymouthpavilions.com.